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Frequently Asked Questions

Please find below some frequently asked questions about NAA-SA, our membership, processes and services.

Q: How do I become a NAA-SA member?

A: You become a NAA-SA member by filling in the online membership application form. You will then be prompted to choose a payment option and to make a payment. Once your payment has been received, you will receive a welcome pack that includes your membership certificate.

Q: How much are the membership fees?

A: The membership fee consists of two parts. The first part is a standard membership fee payable by all members. The second part is a fee based on the size and nature of your small accommodation business. You can calculate what your membership fee will be by following this link. View membership fees

Q: How do I claim my membership benefits?

A: Once you have completed the online application form and paid your membership fee, you will receive a welcome pack. The welcome pack will contain your membership certificate, as well as all the info you need with regards to how you can claim your benefits. You will also be able to make use of the online shop within the NAA-SA online portal.

Q: What do I do if I sell my guesthouse?

A: If you sell your guesthouse, you must contact the office and inform them that you will be selling your guesthouse. If the new owner wants to continue with NAA-SA membership, the information will be updated.

Q: How do I register for the online portal?

A: Once you have registered as a NAA-SA member, you will receive an email prompting you to register for the online portal. The link in the email will take you to the portal, where you will be guided step-by-step through the registration process. Once registered, you will be able to make use of the the resources, articles, podcasts, online shop, etc. provided on the online portal.

Q: Who can become a NAA-SA member?

A: Any small accommodation provider can become a member of NAA-SA. This includes guesthouses, bed and breakfasts, lodges, boutique hotels or any other small accommodation providers.

Q: How is my membership fee payable?

A: You can either pay your membership annually or monthly.

Q: How do I go about listing my guesthouse on the NAA-SA website?

A: Once you have registered, you will be asked to submit the details of your establishment and photos. Once we have received this information, your listing will be updated.

Q: How do I make use of the advice services offered by NAA-SA?

A: If you need any advice with regards to problems within the tourism industry you are faced with, you can contact us via email. You can also make use of the advice section on the online portal.