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Rosemary van Staaden speaks to Albert Van Der Merwe, an organiser from SAUEO. He is an expert on labour issues within the domestic and hospitality sectors in South Africa. They discuss some of the most important issues faced by small accommodation providers to comply with labour legislation. He also gives small accommodation providers some practical advice on how to handle certain difficult situations, for example, if one of your employees brings a clinic certificate instead of a doctor’s note when they have missed work. This is an important discussion for all in the hospitality industry to listen to.